Frequently Asked Questions
Everything you need to know about shopping with Pretavoir.
Are your products 100% authentic?
Yes, we are an authorized retailer for all the brands we carry. Every item is sourced directly from the manufacturer and comes with a certificate of authenticity where applicable.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery. International shipping times vary depending on the destination country.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the security tags remain attached to qualify for a full refund.
Can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link and a unique reference number to monitor your delivery status in real-time.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Please note that international orders may be subject to local import duties and taxes upon arrival.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for split payments.