Returns & Exchanges
At Pretavoir, we want you to be completely satisfied with your luxury eyewear, which is why we offer a 28-day return window for a full refund or exchange. Please ensure all items are returned in their original packaging with security tags intact to qualify for processing.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Eyewear
Carefully place the frames, original case, and cleaning cloth into the shipping box, ensuring the package is securely sealed to prevent damage during transit.
Affix Shipping Label
Print the prepaid or standard shipping label provided via the portal and attach it clearly to the outside of your return parcel.
Quality Inspection & Refund
Once our specialists verify the condition of your returned frames, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing